FAQ'S & POLICIES
Ten19 Events Policies
Please familiarize yourself with our policies before booking a service or contacting Ten19 Events for a quote. Whether having read or not these policies, you are bound to the terms.
Ten19 Responsibility
Ten-Nineteen Event Rentals will provide exemplary customer service and be punctual for each
and every event. Ten-Nineteen Event Rentals will provide quality prop and furniture rentals in
the best conditions. Ten-Nineteen does not guarantee rental items without signs of wear.
Please note, all rental periods are for up to 8 hours, from delivery to pick up. Ten-Nineteen
Event Rentals has the right to refuse business to anyone.
Minimum Reservation Requirements
Rates are subject to change at any time. Amounts listed below are STARTING minimums for
each location but could increase based on distance within that county.
Miami Dade County: $650, Broward County: $500, Palm Beach $700.
Fees
Late Payments - Failure to make payment 14 days prior to the event will result in a $75 late
charge. If the final payment is still not received within 7 days of the event, the late fee increases
to $150. Failure to make full payment within 3 days of the event will result in cancellation of the
reservation and no refund nor credit will be given.
Late Bookings - Any reservation booked within 5 days of the event date is subject to late
booking fees. Late booking fees start at $350.
Additional fees will apply for difficult access (Stairs, No Freight Elevator, etc.).
If drivers arrive at the event during the requested timeframe written in the contract and are
unable to obtain Ten-Nineteen Event Rentals property, the client must pay an additional $300
inconvenience fee for later pick-up.
*Please note: Prices are for day rentals only up until 12 AM. An additional fee will apply for
early-morning delivery (before 9 am) and after-hour pickup (after 12 am)
Damages and Losses
The client is responsible for the safety and reliability of the event venue and its furnishings. The
client is also responsible for any injury, loss, death, or damage from Ten-Nineteen Event Rentals
employees or equipment resulting from the conduct of event attendees and of staff not
employed by Ten-Nineteen Event Rentals. Client shall indemnify Ten-Nineteen Event Rentals
against any claim, action, damages, and liability, including attorneys’ fees, arising or connected
with the customer’s use and possession of the rental property.
Changes to Order
Once you have completed the initial booking process and made the appropriate payment, your
rentals are officially reserved for your event. Please note, clients may ONLY add items to the
reservation, subject to the same terms once a booking has been confirmed.
Privacy Disclosure Notice
Any information collected from our customers will not be sold, shared, or rented to others in
ways different from what is disclosed in this privacy statement.